Frequently Asked Questions
Everything you need to know about our premium mountain bike gear.
How do I choose the right pedal for my riding style?
Our pedals are categorized by riding discipline: the Mallet is ideal for downhill and enduro, the Candy for cross-country and gravel, and the Stamp for those who prefer a flat platform.
What is the warranty period for Crankbrothers products?
We offer a standard 5-year warranty on all pedals and a 2-year warranty on wheels and dropper posts against manufacturing defects.
How long does shipping take for domestic orders?
Standard shipping typically takes 3 to 5 business days. Expedited shipping options are available at checkout for those who need their gear sooner.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any applicable customs duties and taxes.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of purchase. Please contact our support team to initiate a return authorization.
How often should I service my pedals?
To ensure maximum performance and longevity, we recommend a basic service (cleaning and re-greasing) every 50 to 100 hours of riding time, depending on trail conditions.